Organizations have used numerous sourcing strategies to realize an underlying value of IT from\nstrategic and operational perspectives. However, a number of these sourcing strategies have\nfailed to deliver on their expected outcomes. Multisourcing has been advanced as a form of\nsourcing which addresses the deficiencies of other failed strategies. This research attempts to\nexamine the notion of benefits and risks for IT multisourcing so as to explore the underpinnings\nof IT multisourcing practice in the telecommunication industry. By employing a case study we\nfound that the benefits identified are mainly associated with ability to lower IT costs,\nimprovement of IT service levels and enabling access to specialist vendors for adaptive\ncapability. The costs and risks of IT multisourcing addressed are related to vendor\nmanagement, information security in general and effective service management across\norganizations in particular.
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